Zylo

SaaS sprawl doesn’t fix itself—smart operations do. Vlad Tsapko, VP of Business Operations at Insurity, breaks down how his team built a functional, data-driven SaaS Management program that reduces waste and supports business growth. In this episode, you’ll hear why SaaS Ops is essential for managing big software spend, how data integrity supports smarter decisions, and why continuous improvement keeps the program effective over time.Chapters00:00 Introduction to SaaS Operations03:19 Defining SaaS Ops and Its Importance05:35 Building a SaaS Management Program07:31 Cost Savings and Budgeting Strategies10:25 Establishing a SaaS System of Record12:53 Data Integrity and Business Buy-In15:40 Optimizing Renewals and Negotiations17:17 Process for Renewal Preparation19:11 Driving Value at Renewal23:40 Vlad's Dream SaaS Ops Playbook25:44 Lessons for the Future

Vlad Tsapko

VP, Business Operations at Insurity

Vlad Tsapko reveals the SaaS Ops playbook Insurity uses to reduce waste, ensure data integrity, and drive ongoing improvement.

SaaS Ops in Action: How Insurity Built a System That Works

SaaS Operations in Action: How Insurity Built a System That Works

SaaS sprawl doesn’t fix itself—smart operations do. Vlad Tsapko, VP of Business Operations at Insurity, breaks down how his team built a functional, data-driven SaaS Management program that reduces waste and supports business growth. In this episode, you’ll hear why SaaS Ops is essential for managing big software spend, how data integrity supports smarter decisions, and why continuous improvement keeps the program effective over time.

How do you bring order to SaaS sprawl without killing innovation? Aaron Bass, IT Operations Analyst at Imagine Learning, shares how the Business Transformation team became “ruckus makers for good,” driving structure, clarity, and true change management in a fast-growing, post-M&amp;A environment. In this episode, you’ll learn how to build a steering committee that actually works, why visibility and ownership matter more than control, and what it takes to make decentralized SaaS Management sustainable.Chapters00:00 Decentralized SaaS Ownership: A Double-Edged Sword01:12 The Role of Business Transformation in SaaS Management04:20 Ruckus Makers for Good: The Philosophy Behind Change07:20 Integrating Organizational Change Management with SaaS09:41 Establishing a Steering Committee for SaaS Oversight12:28 Initial Focus and Priorities of the Steering Committee13:39 C-Suite Involvement in SaaS Decision-Making14:45 Key Data Points Driving Steering Committee Actions17:07 Game Changers in Decentralized SaaS Management17:38 Building a System of Truth for Effective Change Management

Aaron Bass

IT Operations Analyst at Imagine Learning

 Discover how Imagine Learning tackled SaaS change management with steering committees, visibility, and decentralized ownership.

How Imagine Learning Operationalized SaaS Change Management

How do you bring order to SaaS sprawl without killing innovation? Aaron Bass, IT Operations Analyst at Imagine Learning, shares how the Business Transformation team became “ruckus makers for good,” driving structure, clarity, and true change management in a fast-growing, post-M&amp;A environment. In this episode, you’ll learn how to build a steering committee that actually works, why visibility and ownership matter more than control, and what it takes to make decentralized SaaS Management sustainable.

When an audit flagged opportunities in Hyatt’s software management program, Jennifer Clark used that as a launchpad to rethink SaaS governance from the ground up. Jennifer, Global IT Asset Manager at Hyatt Corporation, shares how consolidating data, understanding ownership, and embedding compliance into daily workflows turned audit preparedness into an always-on discipline. In this episode, you’ll learn how to streamline your audit processes, build collaboration between security and asset management, and make governance a shared responsibility across the organization.Chapters<ul><li>00:00 The Catalyst for Change: Audit Findings</li><li>03:07 Building a Proactive SaaS Management Mindset</li><li>06:16 Navigating the Audit Landscape: On-Prem vs. SaaS</li><li>08:59 Establishing a Comprehensive Application Inventory</li><li>11:52 Collaboration and Governance in SaaS Management</li><li>14:42 Key Performance Indicators for SaaS Management</li><li>17:15 Strategic Steps for Effective SaaS Management</li></ul>

Jennifer Clark

Global IT Asset Manager at Hyatt Corporation

Learn how Hyatt transformed software audit prep into a daily practice with strong SaaS governance, data consolidation, and cross-team alignment.

Inside Hyatt’s Plan for Continuous Software Audit Control

When an audit flagged opportunities in Hyatt’s software management program, Jennifer Clark used that as a launchpad to rethink SaaS governance from the ground up. Jennifer, Global IT Asset Manager at Hyatt Corporation, shares how consolidating data, understanding ownership, and embedding compliance into daily workflows turned audit preparedness into an always-on discipline. In this episode, you’ll learn how to streamline your audit processes, build collaboration between security and asset management, and make governance a shared responsibility across the organization.

After several attempts to launch a successful SaaS Management program, TJ Johnson recognized that the FinOps approach needed to shift. As Lead Architect for Platform Economics at MGM Resorts International, he shares how starting with visibility—before diving into optimization—helped his team finally gain traction. In this episode, you’ll learn the mindset change that made the difference, how to pick the right starting point, and what it really takes to make FinOps work for SaaS.Chapters00:00 Introduction to FinOps and SaaS Challenges01:51 Building a Software Management Program at MGM05:46 Tactics, Data, and Prioritization09:00 Implementing a New Software Intake Processes11:48 Standardizing Data with FinOps FOCUS14:39 Understanding the Differences Between Cloud and SaaS17:54 Evolving FinOps Practices for SaaS19:10 Making the Most of the FinOps Community21:09 Closing Thoughts

Anthony "TJ" Johnson

Lead Architect for Platform Economics at MGM Resorts and FinOps Foundation Ambassador

MGM Resorts’s TJ Johnson shares how a new approach finally made SaaS FinOps work, starting with visibility and scaling what actually delivers value.

Third Time's the Charm: How MGM Finally Cracked SaaS with FinOps

After several attempts to launch a successful SaaS Management program, TJ Johnson recognized that the FinOps approach needed to shift. As Lead Architect for Platform Economics at MGM Resorts International, he shares how starting with visibility—before diving into optimization—helped his team finally gain traction. In this episode, you’ll learn the mindset change that made the difference, how to pick the right starting point, and what it really takes to make FinOps work for SaaS.

500+ applications. Stitched-together spreadsheets. No clear owners. That’s what Ksenia Kouchnirenko inherited when she joined Verkada as VP of Enterprise Operations &amp; Technology. In this episode, she shares how she stood up a SaaS Management program from scratch to bring visibility, accountability, and strategy to software decisions. You’ll learn what it takes to start your own program, align stakeholders across IT and Procurement, and avoid early-phase pitfalls.Chapters<ul><li>00:00 Introduction to SaaS Management</li><li>01:30 Identifying Gaps in SaaS Management</li><li>03:34 The Role of Procurement in SaaS Management</li><li>05:49 Defining the Value of SaaS Management</li><li>08:21 Importance of Visibility in SaaS Management</li><li>09:38 People, Process, and Technology Framework</li><li>11:34 The Role of Automation in SaaS Management</li><li>13:45 Lessons Learned from Previous SaaS Management Experiences</li><li>16:16 Advice for IT Leaders on SaaS Management</li></ul>

Ksenia Kouchnirenko

VP, Enterprise Operations & Technology at Verkada

Struggling with SaaS Management? Discover how Verkada’s VP built a strategy from scratch using people, process, and tech as her foundation.

Standing Up SaaS Management: A People, Process & Tech Blueprint

500+ applications. Stitched-together spreadsheets. No clear owners. That’s what Ksenia Kouchnirenko inherited when she joined Verkada as VP of Enterprise Operations &amp; Technology. In this episode, she shares how she stood up a SaaS Management program from scratch to bring visibility, accountability, and strategy to software decisions. You’ll learn what it takes to start your own program, align stakeholders across IT and Procurement, and avoid early-phase pitfalls.

What happens when a cloud FinOps expert takes on the unruly world of SaaS? Ridge Fussell, Senior Manager of FinOps at The Home Depot, reveals the surprising complexity behind managing SaaS at scale—and why it's nothing like managing cloud. In this episode, learn why SaaS Management requires a different mindset and the first step you need to take to gain control and drive value. Chapters<ul><li>00:00 Introduction</li><li>01:32 Understanding SaaS vs. Cloud Management</li><li>07:44 The Home Depot's Partnership Approach to Change Management</li><li>09:30 Identifying Gaps in SaaS Visibility</li><li>15:34 Crawl, Walk, Run: Building a SaaS Management Program</li><li>21:48 How to Get Started: Don't Try to Boil the Ocean</li></ul>

Ridge Fussell

Senior Manager of FinOps at The Home Depot

FinOps for SaaS isn’t copy-paste from cloud. Learn the key mindset shifts and first steps to move from chaos to control.

From Chaos to Control: Applying FinOps Thinking to SaaS

What happens when a cloud FinOps expert takes on the unruly world of SaaS? Ridge Fussell, Senior Manager of FinOps at The Home Depot, reveals the surprising complexity behind managing SaaS at scale—and why it's nothing like managing cloud. In this episode, learn why SaaS Management requires a different mindset and the first step you need to take to gain control and drive value.

When does Smartsheet renew? Are we getting a fair price for Zoom? Do we really need 100 enterprise licenses? Each SaaS renewal requires time to prepare so you can answer these questions – and more. In this episode, Ben Pippenger explains SaaS renewal management and the ideal process you should follow to confidently tackle software renewals at scale.Have a question you’d like answered on SaaSMe Anything? Submit yours <a href="https://docs.google.com/forms/d/e/1FAIpQLSd46q9-lJRA1ZCGCmegXCXrGqSCXonMpZhQubNKEd_SWllLmw/viewform" rel="noopener noreferrer" target="_blank">here</a>.&nbsp;Key Takeaways:<ul><li>[00:09&nbsp;-&nbsp;00:46] Helping with renewals</li><li>[00:46&nbsp;-&nbsp;01:36] What is SaaS renewal management?</li><li>[01:36&nbsp;-&nbsp;02:34] What is the ideal renewal process?</li><li>[02:34&nbsp;-&nbsp;03:11] 120 days applies to most applications but there are exceptions</li><li>[03:11&nbsp;-&nbsp;03:48] Determining quantity of licenses</li><li>[03:48&nbsp;-&nbsp;04:27] Benchmark comparisons</li><li>[04:27&nbsp;-&nbsp;04:59] Adding the agreement to your system of record</li><li>[05:00&nbsp;-&nbsp;05:34] Recap</li></ul>SaaSMe Anything is the bi-weekly podcast that brings clarity to the chaos of SaaS, hosted by your resident SaaS expert and Zylo co-founder Ben Pippenger. Connect with Ben on LinkedIn <a href="https://www.linkedin.com/in/benpipp" rel="noopener noreferrer" target="_blank">here</a>.

In this episode, Ben Pippenger explains SaaS renewal management and the ideal process you should follow to confidently tackle software renewals at scale.

SaaS Renewal Management, Explained

When does Smartsheet renew? Are we getting a fair price for Zoom? Do we really need 100 enterprise licenses? Each SaaS renewal requires time to prepare so you can answer these questions – and more. In this episode, Ben Pippenger explains SaaS renewal management and the ideal process you should follow to confidently tackle software renewals at scale.

Why Zylo

Solutions

Customers

Newsletter

SaaS has taken over the world – and your organization. Skyrocketing innovation. Empowering workforces. Embracing flexibility. The future of software is here. But with it comes new challenges.SaaSMe Unfiltered brings you uncensored, real-life advice on what it takes to conquer SaaS Management and optimization. For the IT, software asset management, procurement, and FinOps professionals knee-deep in SaaS every single day. SaaS superheroes just like you.For free resources to help you on your SaaS Management journey, visit <a href="https://zylo.com/" rel="noopener noreferrer" target="_blank">zylo.com</a>.

SaaSMe Unfiltered: The SaaS Management Podcast

This section offers a comprehensive view of the significance and scope of SaaS operations, underscoring its necessity in modern business management.

The Essential Role of SaaS Operations in Modern Business

This excerpt effectively showcases the transformation of a procurement process through adoption, integration, and trust-building, making it engaging and insightful.

Revolutionizing Procurement: Building Trust and Automation

This passage effectively illustrates the process of gaining trust and improving efficiency in procurement, showcasing a successful implementation of a new system.

Building Trust and Efficiency in Procurement with Automation

This excerpt showcases a highly successful negotiation strategy, underscored by data analysis and strategic planning, making it a compelling story of success.

SaaS Ops in Action: How Insurity Built a System That Works

DESCRIPTION

Today's Host

Ben Pippenger

Cory Wheeler

Meredith Albertson

Today's Guests

Vlad Tsapko

Recent Episodes