SaaS Ops in Action: How Insurity Built a System That Works
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DESCRIPTION
SaaS sprawl doesn’t fix itself—smart operations do. Vlad Tsapko, VP of Business Operations at Insurity, breaks down how his team built a functional, data-driven SaaS Management program that reduces waste and supports business growth. In this episode, you’ll hear why SaaS Ops is essential for managing big software spend, how data integrity supports smarter decisions, and why continuous improvement keeps the program effective over time.
Chapters
00:00 Introduction to SaaS Operations
03:19 Defining SaaS Ops and Its Importance
05:35 Building a SaaS Management Program
07:31 Cost Savings and Budgeting Strategies
10:25 Establishing a SaaS System of Record
12:53 Data Integrity and Business Buy-In
15:40 Optimizing Renewals and Negotiations
17:17 Process for Renewal Preparation
19:11 Driving Value at Renewal
23:40 Vlad's Dream SaaS Ops Playbook
25:44 Lessons for the Future
Today's Host

Ben Pippenger

Cory Wheeler

Meredith Albertson
Today's Guests
