How to Crawl-Walk-Run Managing SaaS in IT with Trenton Cycholl (ModMed)

00:00

0.5
1
1.25
1.5
1.75
2

This is a podcast episode titled, How to Crawl-Walk-Run Managing SaaS in IT with Trenton Cycholl (ModMed). The summary for this episode is: To achieve operational excellence, save money, and drive innovation, IT leaders must have effective processes in place. But, what’s the best approach? Look no further than Trenton Cycholl. As VP of Digital Business at ModMed, Trenton has a software management process on lock to not only reduce administrative burden for IT, but to also drive usage and adoption. In this episode, get an inside look at this process and how to crawl-walk-run your way to a successful SaaS Management program.Key Takeaways<ul><li>[06:26 - 07:42] Strategically aligned partnership with IT for go-to-market goals and customer experience goals</li><li>[07:43 - 08:46] The innovation budget, what it looks like. A flywheel effect for supporting innovative culture and tools.</li><li>[10:47 - 12:05] Legacy software practices and keeping up with the agile world of SaaS, a wakeup call to managing application inventory</li><li>[16:40 - 17:18] Insights into the discovery exercise, emotions around specific applications</li><li>[17:18 - 18:38] Balancing individual preference of needed tools, while reducing sprawl and inefficiency. Sometimes it isn't a balance.</li><li>[20:16 - 21:44] Operationalized usage and adoption of tools, using Zylo to glean insights compared to what used to be cumbersome spreadsheets</li><li>[23:39 - 25:08] The walk phase, what prevents successful license management, difficulty establishing inventory management</li><li>[26:32 - 27:35] Finding out thousands of licenses are unused, a security and financial concern</li></ul>

Key Takeaways

Introduction to Trenton Cycholl, VP of Digital Experience at ModMed

02:11 MIN

Trenton describes ModMed's goals in the coming year, scaling operational excellence, making the rocket ship a more consistent ride

01:11 MIN

ModMed is about 3000 employees worldwide, driving simultaneous standardization and governance across the globe

01:13 MIN

Strategies around controlling cost and scaling efficiencies, operational excellence as a feeder of innovation, better licensing of technology, and enhancing employee productivity

01:48 MIN

Strategically aligned partnership with IT for go-to-market goals and customer experience goals

01:16 MIN

The innovation budget, what it looks like. A flywheel effect for supporting innovative culture and tools.

01:03 MIN

Everyday someone has an idea for a new tool application, self-enabled teams within a framework that governs ID passwords, applications, and picking and choosing biggest movers for the company while balancing security and efficiency.

02:00 MIN

Legacy software practices and keeping up with the agile world of SaaS, a wakeup call to managing application inventory

01:17 MIN

"How can we centralize what is already decentralized?" — Guard rails and evaluations for tools, security considerations and more

02:20 MIN

How to get to the tiered system of evaluating and incorporating apps for your business uses

01:14 MIN

Insights into the discovery exercise, emotions around specific applications

00:38 MIN

Balancing individual preference of needed tools, while reducing sprawl and inefficiency. Sometimes it isn't a balance.

01:19 MIN

Managing tools in SaaS once you have a roster of tools, rationalizing and optimizing what you've got.

01:33 MIN

Operationalized usage and adoption of tools, using Zylo to glean insights compared to what used to be cumbersome spreadsheets

01:28 MIN

Reporting to the executive team, a snapshot of tech governance and opportunities

00:39 MIN

Evaluating whether you have the right apps in the business, a lightweight selection process for new tools that come into the organization on an ongoing basis

01:15 MIN

The walk phase, what prevents successful license management, difficulty establishing inventory management

01:28 MIN

Cross-company collaboration, partnerships are tough, aligning goals and missions

00:49 MIN

Working through the tiers, focusing on tier 1 and 2

00:35 MIN

Finding out thousands of licenses are unused, a security and financial concern

01:03 MIN

Trenton's favorite applications: Slack, Spotify

01:51 MIN

DESCRIPTION

To achieve operational excellence, save money, and drive innovation, IT leaders must have effective processes in place. But, what’s the best approach? Look no further than Trenton Cycholl. As VP of Digital Business at ModMed, Trenton has a software management process on lock to not only reduce administrative burden for IT, but to also drive usage and adoption. In this episode, get an inside look at this process and how to crawl-walk-run your way to a successful SaaS Management program.

Key Takeaways

[06:26 - 07:42] Strategically aligned partnership with IT for go-to-market goals and customer experience goals
[07:43 - 08:46] The innovation budget, what it looks like. A flywheel effect for supporting innovative culture and tools.
[10:47 - 12:05] Legacy software practices and keeping up with the agile world of SaaS, a wakeup call to managing application inventory
[16:40 - 17:18] Insights into the discovery exercise, emotions around specific applications
[17:18 - 18:38] Balancing individual preference of needed tools, while reducing sprawl and inefficiency. Sometimes it isn't a balance.
[20:16 - 21:44] Operationalized usage and adoption of tools, using Zylo to glean insights compared to what used to be cumbersome spreadsheets
[23:39 - 25:08] The walk phase, what prevents successful license management, difficulty establishing inventory management
[26:32 - 27:35] Finding out thousands of licenses are unused, a security and financial concern

Today's Host

Ben Pippenger

|Co-Founder, Chief Strategy Officer

Cory Wheeler

|Co-Founder & Chief Customer Officer

Meredith Albertson

|Chief Marketing Officer

Today's Guests

Trenton Cycholl

|VP of Digital Business at ModMed

With over 27 years of information technology experience, I am a design thinking leader and a technology executive who delivers innovative and user-centric solutions for the healthcare industry. As the Vice President of Digital Experience at ModMed, I oversee the strategic direction and execution of the core technology areas that enable the delivery of our products and services, such as mobile, Microsoft, web, online commerce, data management, and Salesforce. I am passionate about creating and implementing digital business strategies that align with ModMed's vision and goals, and that enhance our value proposition and competitive advantage. I apply design thinking principles and methodologies to understand the needs and expectations of our end-users, and to collaborate with cross-functional stakeholders and partners to deliver solutions that solve their problems and maximize their positive impact. I also mentor and coach others in the technology field, sharing my insights and experiences to help them succeed and grow in their careers.

Connect with Trenton on LinkedIn