Zylo

What value are you truly getting out of your SaaS applications? Nick Mehta, CEO at Gainsight, knows all too well how important it is to drive business value from your software. In fact, he and his team have developed a customer success approach that’s taken over the global SaaS business model. In this episode, Nick shares how to create more strategic relationships with your SaaS providers and realize significant value for your organization.Key Takeaways: <ul><li>[00:00&nbsp;-&nbsp;03:25] Introduction to Nick Mehta</li><li>[03:29&nbsp;-&nbsp;08:41] Defining and measuring value in ROI</li><li>[08:43&nbsp;-&nbsp;11:34] The provider and buyer aligning on value</li><li>[11:38&nbsp;-&nbsp;14:26] The definition of value depends on the data</li><li>[14:28&nbsp;-&nbsp;16:03] A happy balance delivering customer success and product value</li><li>[16:57&nbsp;-&nbsp;19:42] How has Gainsight looked at responsible business growth in the current market?</li><li>[19:42&nbsp;-&nbsp;22:43] Changing the culture around who is involved in business-growth decisions and processes</li><li>[22:47&nbsp;-&nbsp;25:31] How to be a strategic partner rather than a tactical provider</li><li>[25:31&nbsp;-&nbsp;29:36] Thinking customer success in the current economy, and how to map value to increase renewals</li><li>[29:36&nbsp;-&nbsp;32:36] Churn and creating frameworks, gravity naturally pulls toward churn</li><li>[32:36&nbsp;-&nbsp;34:06] Driving value isn't antithetical to selling</li><li>[34:07&nbsp;-&nbsp;36:26] Driving value with customers at Gainsight, learnings and failings</li><li>[36:27&nbsp;-&nbsp;37:16] The Zylo Value Framework, ZVF</li><li>[37:23&nbsp;-&nbsp;39:09] Rapid fire, Taylor's Version</li></ul>

Wanna'-be Pittsburgh Steelers football player who plays day-job as a leader of technology companies. 

Specialties: 
* Team: Authentic culture, recruiting, alignment, leadership
* Product Management: Strategy, user experience, launches
* Technology: Data center operations, agile/scrum development, technical strategy
* Sales: Inside sales, enterprise sales, funnel management
* Marketing: PR, analyst relations, online marketing / lead gen
* Finance: VC fundraising, debt, cash management, budgeting, board management
* Domains: SaaS, Customer Success, customer retention, churn, big data, analytics, cloud

Nick Mehta

CEO at Gainsight

Gainsight’s Nick Mehta knows all too well how vital it is to drive business value from your software. In this episode, he shares how strategic provider relationships make all the difference.


Nick Mehta: Extracting Business Value from Your SaaS through Strategic Provider Relationships

What value are you truly getting out of your SaaS applications? Nick Mehta, CEO at Gainsight, knows all too well how important it is to drive business value from your software. In fact, he and his team have developed a customer success approach that’s taken over the global SaaS business model. In this episode, Nick shares how to create more strategic relationships with your SaaS providers and realize significant value for your organization.


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SaaS has taken over the world – and your organization. Skyrocketing innovation. Empowering workforces. Embracing flexibility. The future of software is here. But with it comes new challenges.SaaSMe Unfiltered brings you uncensored, real-life advice on what it takes to conquer SaaS management and optimization. For the IT, software asset management, and procurement professionals knee-deep in SaaS every single day. SaaS superheroes just like you.SaaSMe Anything brings clarity to the chaos of SaaS, where Zylo Co-founder Ben Pippenger breaks down your burning questions about SaaS and how to manage it.Brought to you weekly by Zylo, the industry leader in SaaS Management and experts that help organizations of all sizes manage, measure, and maximize the value of their SaaS.For free resources to help you on your SaaS management journey, visit <a href="https://zylo.com/" rel="noopener noreferrer" target="_blank">zylo.com</a>.