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With 20+ years of IT experience, Keith Sarbaugh has led SaaS management at some of the biggest names in pharma – Eli Lilly &amp; Co, Biogen, and now Zoetis. What’s his secret for driving impact at scale with the business complexities of a pharmaceutical company? In this episode, Sarbaugh lets us in on his enterprise SaaS management strategy, indelible moments that shaped his career, and the biggest opportunities for IT teams in the year ahead.Key Takeaways<ul><li>[00:00&nbsp;-&nbsp;02:29] Introducing Keith Sarbaugh, CIO at Zoetis</li><li>[02:41&nbsp;-&nbsp;04:33] Getting the right people, team, and engagement</li><li>[04:33&nbsp;-&nbsp;05:35] OpEx management, and why cost-savings is so important to Keith's mission</li><li>[05:35&nbsp;-&nbsp;07:56] What holds companies back from getting control of SaaS and innovating quickly</li><li>[07:56&nbsp;-&nbsp;09:12] Keith's strategy for delivering value and ROI quickly</li><li>[09:13&nbsp;-&nbsp;11:09] Common challenges and overcoming them, navigating resistance and discipline</li><li>[11:09&nbsp;-&nbsp;12:52] Boom and bust cycles with pipeline, being 100% on top of renewals</li><li>[12:51&nbsp;-&nbsp;14:29] Renewing with intelligence and a business processes.</li><li>[14:27&nbsp;-&nbsp;15:52] Intelligence means knowing utilization and entitlements</li><li>[16:46&nbsp;-&nbsp;17:59] Keith's "oh shit moment" with SaaS licensing and spend</li><li>[18:01&nbsp;-&nbsp;22:53] Partnerships vs revenue plays, a renewal experience that shifted Keith's perspective</li><li>[22:55&nbsp;-&nbsp;24:46] Licensed usage and waste, taking a programmatic approach</li><li>[24:53&nbsp;-&nbsp;27:03] Sprawl and finding value with their tools, making sure enterprise knows what is in house</li><li>[27:03&nbsp;-&nbsp;28:26] Biggest opportunities for CIOs during a tumultuous economy and post-pandemic environment</li><li>[28:26&nbsp;-&nbsp;30:41] Rapid fire</li></ul>

Proven IT executive and Duke MBA with deep experience leading global IT teams within the pharmaceutical and biotech industries. Unique leadership experience across domestic and global commercial and enterprise IT teams. Passionate about technology-enabled business innovation and streamlining operations to improve the lives of patients worldwide. Proven ability to leverage partner, vendor, and service provider ecosystem to jumpstart IT innovation and drive efficiency.

Keith Sarbaugh

CIO at Zoetis

In this episode, CIO Keith Sarbaugh shares his enterprise SaaS management strategy and the biggest opportunities for IT in the year ahead.


Keith Sarbaugh: Leading Enterprise SaaS Management as a CIO in Pharma

Leading Enterprise SaaS Management as a CIO in Pharma with Keith Sarbaugh

With 20+ years of IT experience, Keith Sarbaugh has led SaaS management at some of the biggest names in pharma – Eli Lilly & Co, Biogen, and now Zoetis. What’s his secret for driving impact at scale with the business complexities of a pharmaceutical company? In this episode, Sarbaugh lets us in on his enterprise SaaS management strategy, indelible moments that shaped his career, and the biggest opportunities for IT teams in the year ahead.


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SaaS has taken over the world – and your organization. Skyrocketing innovation. Empowering workforces. Embracing flexibility. The future of software is here. But with it comes new challenges.SaaSMe Unfiltered brings you uncensored, real-life advice on what it takes to conquer SaaS management and optimization. For the IT, software asset management, and procurement professionals knee-deep in SaaS every single day. SaaS superheroes just like you.SaaSMe Anything brings clarity to the chaos of SaaS, where Zylo Co-founder Ben Pippenger breaks down your burning questions about SaaS and how to manage it.Brought to you weekly by Zylo, the industry leader in SaaS Management and experts that help organizations of all sizes manage, measure, and maximize the value of their SaaS.For free resources to help you on your SaaS management journey, visit <a href="https://zylo.com/" rel="noopener noreferrer" target="_blank">zylo.com</a>.