Zylo

SaaS management is not one and done – it’s an ongoing practice. One that enables you to organize, optimize, and orchestrate your SaaS stack. In this episode, Zylo’s own Ashley Hickman shares what a successful SaaS management practice looks like and how some organizations are approaching it today. Episode Highlights: <ul><li>[1:53] Ashley's background in the Italian language and culture</li><li>[4:39] Translating a focus in the Italian language and IT consulting to her role in SaaS at Zylo</li><li>[8:13] Defining best practices in SaaS management</li><li>[10:07] Data-driven strategies for guiding customers </li><li>[16:24] What Ashley is focused on in 2022</li><li>[19:28] Executive buy-in and and how customers iterate with their goals as indicators of success</li><li>[23:51] Budgeting season and how it affects SaaS management</li></ul>

Professional problem solver leading organizations through the lifecycle and support of enterprise software solutions.

Ashley Hickman

Manager of Customer Success at Zylo

In this episode of SaaSMe Unfiltered, Ashley Hickman shares the ins and outs of a sustainable SaaS management practice and how some organizations are doing it.


Ashley Hickman: SaaS Management Is A Practice, Not A Project

SaaS management is not one and done – it’s an ongoing practice. One that enables you to organize, optimize, and orchestrate your SaaS stack. In this episode, Zylo’s own Ashley Hickman shares what a successful SaaS management practice looks like and how some organizations are approaching it today.


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SaaS has taken over the world – and your organization. Skyrocketing innovation. Empowering workforces. Embracing flexibility. The future of software is here. But with it comes new challenges.SaaSMe Unfiltered brings you uncensored, real-life advice on what it takes to conquer SaaS management and optimization. For the IT, software asset management, and procurement professionals knee-deep in SaaS every single day. SaaS superheroes just like you.SaaSMe Anything brings clarity to the chaos of SaaS, where Zylo Co-founder Ben Pippenger breaks down your burning questions about SaaS and how to manage it.Brought to you weekly by Zylo, the industry leader in SaaS Management and experts that help organizations of all sizes manage, measure, and maximize the value of their SaaS.For free resources to help you on your SaaS management journey, visit <a href="https://zylo.com/" rel="noopener noreferrer" target="_blank">zylo.com</a>.